Returns Policy

Can I return a product for a refund? 

Yes, EZTest guarantees to refund any unused item for which you are not completely satisfied.  

In accordance with our Returns & Refunds Policy, please notify us before you send goods back to us. Because returned goods are the responsibility of the customer until they reach us, they should be returned with a recorded delivery service - we will not be responsible for returns lost in the post. 

Goods must be: 
1. Returned within 7 days of receipt of your order. 
2. Unused and in their original packaging. 
3. Accompanied by your name and order number 

Returns & Refunds Policy 

To give you complete peace of mind when shopping with us, we guarantee to refund any item for which you are not completely satisfied, if returned in accordance with our Returns & Refunds Policy. 

Please make sure your delivery address is correct and completed in full before submitting your order. If your order is returned to our office we will be happy to re-send it. If your order is NOT returned to our office we take no responsibility and we will not be able to re-send it free of charge under any circumstances. 

Returns 

Please note, we are happy to assist you with any queries about your order within 90 days from the date when the order is sent. 

Should you wish to return purchased goods for any reason, you need to contact us first by phone, e-mail, or through our customer service portal to confirm your return, within 14 days of receipt of your order. Any goods sent back without prior consent from EZTest will be sent back at your cost. 

Returned goods must be new, unused and in their original packaging. 

Once you have confirmed your return with us, please send the items to our postal address. All returns are the responsibility of the customer until they reach us. 

The goods should be sent back with a recorded service as we will not be responsible for returns lost in the post. 

Damaged / Faulty Goods 

In the unlikely event that an item is found to be faulty or damaged, you may send it back for a replacement or refund. Please contact us within 14 days of receipt of your order, with photos showing the damage or fault, and return the goods as per our returns policy above. 

We will refund any postage costs incurred when returning items back to us. In the USA refunds should be sent back to us by USPS Ground Advantage.  Your replacement goods will be shipped (or your payment will be refunded) within 14 days of receipt of your return. 

Exchanges 

If you would like to exchange your item(s) for different products in our range, please contact us first, within 14 days of receiving your order. 

Returned goods must be new, unused and in their original packaging. Please detail which item(s) you would like to receive as a replacement. 

We will charge your card for the cost of sending these replacements out to you, as well as any extra balance that your updated order may incur. If you paid with an alternative method, you will need to cover any extra cost before the replacement goods are shipped. If the replacement goods cost is lower than your returned goods, you will be refunded the difference, minus the shipping costs. 

Refunds 

We will refund the cost of returned goods. Shipping costs are non-refundable. 

We do not refund the cost of returning the goods, except for returning faulty or damaged goods. 

Refunds will be made based on the original form of payment (i.e., crediting your card).

Refunds will be made within 14 days of receipt of your return.